Axtonshop Terms and Conditions

The owner and operator of this website is the Axtonshop (online trading name of BL Books Ltd), in which is a company registered in England and Wales (company registration number 09174866) whose registered office is at Ashford House, 1st Floor, 100, College Road, Harrow, HA1 1BQ. Our registered VAT number is GB232030176. In these Terms and Conditions: “We” and “Us” means 'Us' Axtonshop (an online trading name of BL Books Ltd). “You” means the person using the website. These website terms and conditions ("Website Terms") apply to your use of the Axtonshop website at or (the "Website").

Last update December 2018.

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following these terms and conditions. You may use our site only for lawful purposes. We may update these terms from time to time without notice. Please check these terms everytime you access this website. We do not guarantee that our website will always be available or be uninterrupted. Axtonshop accepts no responsibility for any loss or damage you sustain by visiting our website. Our name may not be used in any way, including in advertising or publicity, without our prior written consent. We reserve the right to finish accounts, refuse service, or cancel transactions in its discretion, if we believe that customer conduct is in violation or breach of any applicable law or this terms and conditions, or is harmful to the interests of Axtonshop. This does not affect your statutory rights as a consumer. Contracts are formed at the time of despatch of the goods. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. We make no guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Any information regarding availability is subject to manufacturer, publishers or distributors stock levels. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse those websites. We have no responsibility for the content of the linked websites. This website may include information and materials uploaded by other users of the site, such as product reviews. The views expressed by other users on our site do not represent our views or values. Any content you upload to our site will be considered non-confidential and non-proprietary and you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of any laws or rules and we have the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. If you are underage, you may use this website only accompanied by your parents or guardian. We do not sell products to be purchased by children, only by adults. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms and Conditions

These Terms and Conditions will apply to your use of the Website whenever you use this Website to purchase any good.


Once browsing through advertising products on our website and placing products in your Basket, you will have the opportunity to check your order on the Cart Page. After processing to checkout and pressing button “Pay Now”, no amends can be made by you to your order after this point. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you. The contract between us for the sale of a product will only be formed when we e-mail you the Dispatch Confirmation for the product. If you order several products from us which are being delivered at different times or separately from a third party supplier, each contract is formed when we provide the Dispatch Confirmation for each Product. Any contract is between you and us. No other person shall have any rights to enforce any of its terms. We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. Also we may be unable to process your order if the product is out of stock or discontinued or there is a problem with authorisation of your method of payment.

Products, Pricing, Discounts and Gift Cards

All products are subject to availability which is subject to change. We try to ensure that our website is as accurate as possible, however we cannot be held responsible for any inaccuracies or errors beyond our control. All our prices are in UK pounds and include VAT at the appropriate rate. In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product on the Checkout Page. The prices eventually displayed in other currencies are only for convenience of your acknowledge in comparison with prices around the world. Those currencies are based on rates provide by European Central Bank and not intend to be accurate. We cannot guarantee the price or our ability to supply any particular product, although we make efforts to keep the data update. Occasionally suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error, we will check with you to see if you still wish to receive the item at the new price. Prices are subject to change without notice, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. This website reserves the right to refuse discount codes not obtained directly from Axtonshop. Gift cards, physically or electronically issued, can be accepted as full or part of payment of products at Axtonshop. Axtonshop cannot be held liable for lost, stolen or damaged cards or any credit amounts on such cards. Please treat this card as if it were cash. To protect your balance in the event of your card being lost, stolen or damaged please record the number. In this situation please contact [email protected] Gift cards may not be exchanged for cash or vouchers or used as a deposit on a credit agreement, or may not be used on any other site. From time to time we run various promotions offering additional discount with the use of a promotional code.  We reserve the right to suspend or cancel this promotion at any time without prior notice. Only one promotional voucher can be used per order unless otherwise stated.


We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling. Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order.  We cannot complete your order until you have paid for it in full. You can use any type of Axtonshop Gift Card online. So that includes eGift Cards or physical Gift Cards (the plastic or cardboard type).


Certain products are deliveried only for some Countries. If there is any restriction, a message will appear on Cart Page. We will do our very best to get your items to you as soon as possible. We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control.  If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible. However, some of our products are sourced directly from the supplier, so they may take a little longer to be delivered.  PLEASE NOTE THAT ORDERS CONTAINING MULTIPLE ITEMS MAY BE SUBJECT TO A SLIGHT DELAY IN DISPATCH.  WE WILL CONTACT YOU AS SOON AS POSSIBLE TO INFORM YOU OF ANY DELAY. If your order contains Products supplied by a 3rd Party Supplier, the 3rd Party Supplier will undertake delivery directly to you from their stock and this may or may not arrive at the same time as orders which are dispatched by us. If you purchased products for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. Axtonshop has no relation to customs clearences and these must be checked by you. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

Returns, Refunds and Right to Cancel for Consumers

In case you change your mind abour your purchase, you can return the product to Axtonshop within 14 days of the delivery of your order. You have the right to cancel the contract at any time up 14 days after you receive the goods. Exceptions: perishable items (e.g. food and baby milk); medicines; personalised for you; sealed Products which are not suitable for return due to health or hygiene reasons if unsealed after delivery, unless such products were damaged or faulty when delivered to you or have been incorrectly delivered; or unsealed products which are not suitable for return due to health or hygiene reasons. If you return the items with which the free promotional item was gifted, then we reserve the right to request the return of the free promotional item too. Nothing in these terms and conditions affects any statutory rights you may have as a consumer under the UK Consumer Contracts Regulations. A full refund will be given for you, within 14 calendar days of the day on which the goods have been returned, to the original method of payment, of the returned items their original condition and accompanied by a copy of the delivery note or receipt. Any postage costs incurred when returning your items will be at your own cost. We will accept items for return in any of the following cases: The item was found to be damaged or faulty. We will either replace the item or give you a full refund. Please confirm which option you prefer. The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund will be given. In all these cases Axtonshop should be contacted before returning an item. Items should be returned in their original packaging to Axtonshop premises. In the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until 10 business days after despatch if the item was sent within the UK or 30 business days after despatch if the item was sent to Rest of the World. Axtonshop shall have no liability to you unless you let us know within a total of 30 days of the date on which the goods were despatched to you. If you notify a problem to us under this condition, we only will be bound, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment. If your Products have been supplied by a third Party Supplier, contact us at [email protected] to check the address of return, in which it may vary by each supplier.  These terms do not apply for business customers. Instead the following policy applies.

Returns and Refunds for Business

Business Customers may only return a product if it was damaged, faulty, or was incorrectly supplied. Please before proceding with return, contact us by e-mail [email protected] Items should be returned to us by the most economical method. They remain your property until we have received them. Refunds will be given in the same type as the original payment within 14 days (in addition to the delivery time) for the return to be processed. If your Products have been supplied by a third Party Supplier, contact us at [email protected] to check the address of return, in which it may vary by each supplier. 


Please check our Privacy Policy here.

Contact Us

If you have any questions about these Terms, please contact us.